After-sales Service
Full-cycle quality guarantee follow-up, dedicated customer service docking, worry-free after-sales throughout the entire process
Warranty Policy
We are quality-oriented, exercising strict control over every step from material selection to factory delivery, so you can buy with confidence and use with peace of mind.
Service Commitment
• Rapid Response: Initial response within 12 hours; engineering solutions within 48 hours.
• Quality Components: Brand-new factory-compliant replacement parts.
• Transparent Pricing: Quotation-first policy for out-of-warranty maintenance.
Warranty Period: 1-Year (12 Months) Standard Limited Warranty from delivery date.
Warranty Exclusions (Paid Repair Available):
1. Expired warranty period.
2. Altered, defaced, or missing serial number labels.
3. Physical/liquid damage, drops, or improper storage.
4. Unauthorized disassembly, third-party repair, or unofficial firmware modifications.
5. Damage from power grid surges, lightning strikes, or Force Majeure events (fire, flood, earthquake).
