FAQ
Find answers about our products, software, installation, and after-sales support.
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Q：New content has been released from the backend, but the advertising display hasn't updated yet? +First, confirm that the machine is online (the network icon displays normally). If it is online but not updated, manually restart the advertising player, and it will resync the backend data.
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Q：The video plays but there’s no sound. How do I fix this? +First press the "Volume +" button on the remote control and unmute the device. If you are using an external speaker, check the audio cable. Try playing a different video, as the audio format of the current video may be incompatible.
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Q：Cannot connect to WiFi with the web version? +Make sure the password is correct and the signal strength is sufficient (stay close to the router). Please check if the WIFI antenna is loose.
Any other questions?
Consult online immediately or call the service hotline:18263036308
info@candadisplay.com
0755-23501300
